We aim to provide a personalised service for business customers as an integral part of your value for money package from Haven Power.
However we recognise there may be times when we get things wrong and if that happens please call us so we can put things right and learn for the future.
- If you have a complaint please contact your Customer Operations Advisor whose name, direct dial phone number and email can be found in your welcome letter or on your bill. If you do not have this to hand please call our main number which is 01473 725943.
- We will provide a substantive reply or acknowledge your complaint with proposed timescales for resolution within one working day.
- In the unlikely event that your complaint is not resolved to your satisfaction we will refer your complaint to the Operations Manager.
- If you are still not satisfied then your complaint will be referred to a Company Director.
- If you remain unsatisfied with Haven Power's response, certain types of customer may resort to the Energy Ombudsman. Further information can be found on their website: www.energy-ombudsman.org.uk